Please review this page with your legal adviser and adjust it to your business before going live.
Overview
We want you to be happy with your decision to work with Ecom Consults. This policy explains when refunds are available.
Before work begins
If you cancel before we have started work on your store, you can request a refund of the management fee, minus any third-party costs already paid on your behalf.
After work begins
Once onboarding, research or store setup has started, fees cover work already performed and are generally non-refundable. Partial refunds may be offered at our discretion.
Inventory, ads and platform fees
Money spent on inventory, advertising, software and marketplace fees is paid to third parties and cannot be refunded by us.
How to request a refund
Email info@ecomconsults.com with your name, invoice number and the reason for your request. We reply within 5 business days.